In a morning, you wake up, but suddenly, you see your iPhone XS Max gets stuck on the black screen. If you are in the same difficulty, this post might be helpful for you. Refer to this troubleshooting guide to resolve your iPhone XS black screen issue before taking it to a Genius bar.
You might not hear about a new iPhone XS Max that succumbs to performance problems, but such instances are unavoidable no matter how powerful your iPhone is. Tackled in this tutorial is one of the common issues transpiring on the new iPhone XS Max. Read on to check out solutions to fix the black screen issue on your iPhone.
What causes black screen issue on iPhone XS Max
There are three possible reasons that cause your phone to get stuck on the black screen. The first reason is that it might have run out of battery, so it powers down. The next reason is that your iPhone XS Max is still running, but due to the fatal error, so the screen is black. The worst possible reason is that the display of your iPhone is already damaged. If the hardware is to blame, you need a repair service. Otherwise, here are a few tweaks you can try to fix the problem on your end.
Solution 1: Force restart your iPhone XS Max
There is a chance it might be due to corrupted data that halt the operating system. Random errors can easily be rectified just by a forced restart. A forced restart is not different from a simple reboot in clearing out minor system glitches. The only difference here is how it’s carried out. On your iPhone XS Max, you can force restart your phone by following these steps below:
- Press and quickly release the Volume Up button
- Also, press and quickly release Volume Down button
- Finally, press and hold Power button until the Apple logo shows up.
If your iPhone can boot up after a forced restart, you should check the culprit to stop the problem from occurring again.
After it boots up, you can check the memory status and make sure your phone has ample storage space to store new apps and allocate processes. Black screen issue might also be caused by symptoms of low storage. This is usually the case if you install heavy apps on your iPhone without deleting old ones. If the memory space is too low, you should free up space by deleting old files and apps from your phone.
If the black screen issue only occurred after installing a new app, you could consider removing it. In case the problem just acted up after you had customized settings on your phone, you should then reset all settings to restore everything to the original options.
Solution 2: Charge your phone and force restart it again
The next method you can try is a power drain. There was a high chance your iPhone XS Max has dealt with a fast battery drain, leading it to run out of power quickly. In this case, you could not power it up unless it’s recharged. So, connect your iPhone to the charger and wait for it to charge. When your phone is charging, you could try a forced restart and your iPhone might then boot up as long as it has enough power.
Do it while your iPhone XS Max is being charged.
Solution 3: Restore your iPhone through recovery mode
If your iPhone XS Max still gets stuck on the black screen, but it’s possible to charge, you can use iTunes on your computer to restore your iPhone. To get the work done, you first need a Windows/Mac computer with the latest iTunes version installed. You should also ensure that your computer is connected to a stable internet connection so that iTunes can access Apple server for updating your iPhone to the latest version. Once everything is done, just plug your iPhone XS Max into the computer using a Lightning cable. Then, follow these steps to boot your device into recovery mode:
- Press and quickly release the Volume Up button. Do the same with the Volume Down button.
- Press firmly the Power button for 10 seconds and continue holding it even when you see the Apple logo. Release the button when you see the Connect to iTunes logo on the screen.
- Once you are prompted with Update or Restore option, you can try updating first. To do so, just click on Update button and iTunes will attempt to install the latest firmware on your iPhone XS Max without deleting anything. Otherwise, click on Restore to erase your phone.
The restore process will take you about 20-25 minutes, so you should be patient. All you need is following the onscreen prompts to complete the restore process. Remember to only detach your iPhone from the computer if the process is already completed to avoid the corrupted system.
Solution 4: Restore your iPhone XS Max in DFU mode
The deepest restore mode that can be done in case your iPhone still gets stuck on the black screen is the DFU mode restore. DFU, standing for Device Firmware Update mode, is a state where iTunes can still sync with your phone without the need for powering it on. This method is useful for repairing a corrupt iOS firmware. When you’re all set, connect your phone to the computer and read on these steps below to put your iPhone XS Max into DFU mode:
- Once your phone is connected, press and quickly Volume Up button, then also press and quickly release the Volume Down
- Press and hold Power button until your phone screen goes black.
- As soon as it turns black, press firmly the Volume Down button while still holding the Power button.
- After about 5 seconds, release the Power button, but still keep holding down the Volume Down button until your iPhone shows up in
- At this stage, release the Volume Down
- Your iPhone XS Max is now in DFU mode. All you need now is to follow the onscreen prompts to restore your iPhone.
If you hold the Power button for too long, there will be an Apple logo instead of a black screen. In this case, you have to start all over again. If the screen goes black after you release the Power button, it means that your phone has successfully booted into DFU mode and you can now start the restoration.
Simply follow the rest of the on-screen instructions to restore your iPhone XS Max from a backup via iTunes.
These are solutions to fix your iPhone XS Max black screen issue. If none of the above methods helped you, you should consider bringing your phone to the nearest Apple Center for repair.